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Braun’s Judaica is committed to making your shopping experience easy and enjoyable. We guarantee that all products are new, genuine and as described.

In the event that you want to return an item, please include your Return Merchandise Authorisation (RMA) number that you will receive with your order. Merchandise can be returned within 30 days of delivery for a replacement or full refund (excluding shipping costs). If the item is faulty we will cover the shipping costs.

Return the item to Braun’s store:

Visit us at 82 Dunsmure Road, London N16 5JY and bring the delivery note that came with your order. Refunds are made onto the card that was used to purchase the items online. 

Post the item back to us:

1. The item must be in the original condition and packaging.

2. Repackage the item securely and send it to 82 Dunsmure Road, London N16 5JY. 

3. Include the reason for the return, the invoice number and your email address or telephone number. Advise us if you would like a refund or a replacement.

4. If we don't receive the item we can't refund you or replace it. We therefore recommend that you use an insured mail service.

Custom-made items are not cancellable or returnable for a refund.

For help with returns, please call our helpline on 020 8809 9393 from 10am – 10pm Sunday to Thursday.